Clause 5. Leadership
- Leadership
5.1 Leadership and commitment​
5.1.1 Quality Management​
AAPMC’s leadership is also responsible for implementing the QMS, which includes the development and deployment of the quality policy, the quality objectives, and product/project-specific plans that are customer focused.
Top management provides the leadership and governance to all activities related to the (PDCA) lifecycle processes including defining the strategic direction, responsibility, authority, and communication to assure the safe and effective performance.
AAPMC’s governance structure provides necessary support for creating and establishing appropriate processes that are important for maintaining and achieving our quality objectives and policies.
In addition, governance activities include systematic verification of the effectiveness of our QMS by undertaking internal audits and analysing performance data. Regular management reviews ensure that our quality management system is adequate and effective, and that any necessary adjustments are made as a result. Top management is committed to implementing and developing the quality management system and this commitment is defined by our corporate policies and objectives.
AAPMC ensures that our policies are understood, implemented and maintained throughout at all levels of the Organisation through printed distribution of our policy statements and through periodic management review of the policy statements and corporate level improvement objectives. AAPMC communicates our mission, vision, strategy, policies and processes to all employees in order to:
- Create and sustain shared values of fairness and ethical behavior;
- Establish a culture of trust and integrity;
- Encourage commitment to quality;
- Provide people with the required resources, training and authority to act with accountability;
- Inspire, encourage and recognize people’s contribution.
5.2 Establishing and communicating the Quality Policy​
The quality policy acts as a compass by providing the direction and framework for establishing key corporate level performance measures, as well as related objectives and targets. Top management ensures that our corporate policies are established and documented, and that the policies are available to all interested parties via our website.
Members of top management has overall responsibility for defining, documenting, implementing and reviewing our quality policy in consultation with the management teams and other personnel, or their representatives. The policy is reviewed at least annually, as part of the management review programme or at a frequency determined by:
- The changing needs and expectations of relevant interested parties, Section 4.2.
- The risks and opportunities that are presented through the risk management process, Section 6.1.
The quality policy is communicated to all employees at all levels throughout our organisation via training, regular internal communications and reinforcement during annual employee performance reviews. Employee understanding of our policies and objectives is determined during internal audits and other methods deemed appropriate.
5.2.1 Quality Policy​
AAPMC is committed to provide metal finishing, sub-assembly and machining services for the aerospace and industrial business segments focused on achieving customer loyalty by exceeding customer satisfaction, continually improving our processes and services, and meeting all contractual and legislative requirements.
AAPMC makes sure that this policy is effective by:
Ensuring that the QMS is known to all our employees. Ensuring that the information in the QMS is accessible to all employees anytime, anywhere. Encouraging feedback from all our employees.
Providing all necessary resources in order to enhance customer satisfaction and to exceed customer requirements. Continual improvement of processes based on objectives measurement. Compliance with legislative requirements.
Encouraging feedback from both customers, and providers.
5.3 Organizational roles, responsibilities and authorities​
Our organisational structure is defined in Annex B. The Organisation chart shows the interrelation of personnel within AAPMC, while job descriptions define the responsibilities and authorities of each role. Job descriptions and the Organizational structure are reviewed and approved by Top management for adequacy as determined by the changing needs and expectations of the interested parties identified in Section 4.2, and any risk and opportunities presented through the risk management process, Section 6.1.
Members of Top management are ultimately responsible for the quality of AAPMC’s products and services since they control the resources, systems and processes by which conforming work is accomplished. Top management are responsible for business planning, development and the communication of our policies, quality management system planning, the establishment and deployment of objectives, the provision of resources needed to implement and improve the quality management system and for undertaking management reviews.
Top management has assigned the responsibility and authority to the management teams and departments to:
- Ensure that QMS processes are delivering their intended outcomes;
- Report on the operation of the QMS and identifying any opportunities;
- Ensure that improvement is taking place;
- Ensure that customer focus is promoted throughout the organisation;
- Ensure that whenever changes to the QMS are planned and implemented;
- Ensure the integrity of the system is maintained during changes;
- Ensure that responsibilities and authorities relating to the QMS are communicated and understood.
All managers demonstrate their commitment to the development and improvement of the quality management system through the provision of necessary resources, through their involvement in the internal audit process and through their proactive involvement in continual improvement activities. Emphasis is placed on improving both the effectiveness and efficiency of key system processes.
All managers are responsible for execution of the business plan and the implementation of the policies, processes and systems described in this manual. All managers are responsible for planning and controlling the management system processes within their area of responsibility, including the establishment and deployment of operational level objectives and the provision of resources needed to implement and improve these processes.
All employees are responsible for the quality of their work and implementation of the policies and procedures applicable to processes they perform. Employees are motivated and empowered to identify and report any known or potential problems and to recommend related solutions to aid the corrective and preventive action process.