clause-4-context-of-organization
- About the Organization
4.1 Organizational Context
Aurochs Aerospace Precision Manufacturing Corporation (AAPMC) is part of a group of companies operating with shared services as a company strategy for leaning out the support functions.
AAPMC is committed to defining our position in the marketplace and understanding how external factors arising from legal, political, economic, social and technological issues influence our strategic direction and our organizational context.
AAPMC identifies, analyzes, monitors and reviews factors that may affect our ability to satisfy our customers and stakeholders as well as factors that may adversely affect the stability of our process, or our management system's integrity.
To ensure that our QMS is aligned with our strategy, whiles taking accounty of relevant internal and external factors; we initially collate and analyze pertinent information in order to determine potential impact on our context and subsequent business strategy.
AAPMC then monitors and reviews this information to ensure that a continual understanding of each group's requirements is derived and maintained. To facilitate the management review meetings and are conveyed via minutes and business planning documents.
The output from these activities are evident as input to the consideration of risks and opportunities and the actions that we take to address them.
Although we acknowledge that ISO 9001 2015 does not require our organizational context to be maintained as documentation information, we maintain and retain, in addition to this document, the following documented information to describe our organizational context:
Analysis of business plans, strategies, and statutory and regulatory commitments
Analysis of technology and competitors
Technical reports from technical experts and consultants
Minutes of meetings (Management and review minutes), process maps and reports, etc.
4.2 Needs and expectations of interested parties
AAPMC recognizes that we have a set of interested parties whose needs and expectations change and develop over time, and furthermore; that only a identified set of their needs and expectations are applicable to our operations or to our quality management system.
To ensure that our products and processes continue to meet all relevant requirements, we identify and assess the potential impact of any relevant needs and expectations that may be elicited from the interested parties, including risks and opportunities that may arise.
Where appropriate, to ensure that our processes are aligned to deliver the requirements of our interested parties; we convert relevant needs and expectations into requirements which become inputs to our QMS and to our product and service designs.
The following are AAPMC's Interested Parties:
Shareholders (Internal)
Personnels in the Organization (Internal)
Top Management (Internal)
Community (External)
Customers (External)
Suppliers (External)
Outsource/Shared Services (External)
Regulatory Agencies (External)
Associations (External)
Partners (External)
Competitors (External)
Banks (External)
4.3 Determining the scope of the quality management system
Based on the analysis of the issues and requirements identified in Sections 4.1 and 4.2, AAPMC has established the scope of our quality management system in order to implement our objectives and our policies that are relevant to our context, products and any interested parties.
This document describes our quality management system, define the authorities, inter-relationships and responsibilities of process owners and personnel that operate within the system. Although we recognise that ISO 9001:2015 does not require a quality manual, we have decided to produce and update our quality manual, as our employees, customers, suppliers and other stakeholders perceive it will add value to our operations.
This document also demonstrates the relationship between our quality management system and the sequence and interaction of our key processes. 4.3.2 Management System Processes
AAPMC has implemented a quality management system that exists as part of a larger strategy that has established, documented and implemented our processes, quality policies and objectives, while satisfying the requirements of ISO 9001:2015.
To achieve this, AAPMC has adopted the process approach advocated by ISO 9001:2015. Top management has determined the processes required for achieving the intended outputs. By defining four key process-groups and by managing their inputs, activities, controls, outputs and interfaces; we ensure that system effectiveness is established maintained. These key process groups include;
Leadership and planning processes;
Customer and stakeholder processes;
Product/service development processes;
Evaluation and improvement processes.
These process groups are described using tools such as documented procedures, process maps, flow and turtle diagrams, matrices, schedules, and charts, etc.
It is recognised that defining, implementing and documenting our quality management system is the first step towards fully implementing its requirements.
The effectiveness of each process and its subsequent output is measured and evaluated through regular internal audits, quality inspections and data analysis.
We use key performance indicators (KPIs) that are linked to our objectives to control and monitor our processes, as well as assessments to determine the risks and opportunities inherent to each process. We use trends and indicators relating to nonconformities, objectives and corrective action, as well as, monitoring and measurement results, audit results and customer satisfaction data, process performance and the conformity of our products. 4.3.3 Outsourced Processes
AAPMC identifies the requirement to outsource any process or part , which affects conformity with the stated requirements; AAPMC identifies control criteria such as; the competence of personnel, inspection procedures, the provision of product conformity certificates, adherence to specifications and specific job files, etc.
The controls identified do not absolve us of the responsibility to conform to client, statutory and regulatory requirements but instead they enhance our capacity to effectively manage our supply chain. The controls adopted are influenced by the potential impact of outsourcing on meeting customer or stakeholder requirements and the degree to which control of the process is shared.
Outsourced processes are controlled via purchasing and contractual agreements. They may also be assessed by 2nd party audits and performance data reviews where appropriate,
List of Outsourced Processes
Payroll
Accounting
Purchasing
Information Technology
4.3.4 Documented Information
AAPMC ensures that our QMS includes the documented information that is required to be maintained and retained by ISO 9001:2015, and additionally, any documented information identified by our Organisation that demonstrates the effective operation of our QMS.
Refer to the Register of Documented Information.
AAPMC applies the following criteria to all types of documented information in order to assess whether the information is necessary for demonstrating the effectiveness of our QMS, and whether it should be formally controlled.
Communicates a message internally or externally;
Provides evidence of process and product conformity;
Provides evidence that planned outputs were achieved;
Provides knowledge sharing.
Should any of the above criteria apply, AAPMC ensures that this information is retained and/or maintained as a form of 'documented information' 4.3.4.2 Creating & Updating
AAPMC ensures that when we create documented information it is appropriately identified and described (e.g. title, date, author, version number) and is available in an appropriate format (e.g. language, version, etc.) and on appropriate media (e.g. hard-copy, digital copy). All documented information is reviewed and approved for suitability and adequacy. 4.3.4.3 Controlling Documented Information
Documented information is retained to provide evidence of conformity to the requirements specified by ISO standards, customer requirements and of the effective operation of our management system. AAPMC uses standard forms and templates that are accessed via Google Drive by Google LLC . An electronic document management system, which is backed up and updated as required, is used to retain documented information ensuring only the current versions are available to users. All management system documents are controlled according to the Document and Data Control Procedure which defines the process for:
Approving documents for adequacy prior to issue;
Reviewing and revising as necessary and re-approving documents;
Ensuring that changes and current revision status of documents are identified;
Ensuring that relevant versions of applicable documents are available at points of use;
Ensuring that documents remain legible and readily identifiable;
Ensuring that documents of external origin are identified and their distribution controlled;
Preventing the unintended use of obsolete documents;
Ensuring that documents of external origin are identified and their distribution controlled.